Choosing the right countertop installer is just as important as selecting the stone itself. A quality installation ensures your investment lasts, functions properly, and maintains its visual appeal. On the other hand, a poor installation can lead to issues like uneven surfaces, cracks, and costly repairs.
To help you make the best decision for your home or business, here are the top 5 mistakes to avoid when hiring a countertop installer.
1. Not Verifying Experience and Credentials
Installing stone surfaces requires precision, training, and attention to detail. One of the most common mistakes is hiring a contractor without verifying their experience in stone fabrication and installation.
What to do:
- Ask how many years they’ve been installing granite, marble, quartz, etc.
- Look for a portfolio of completed projects
- Check if they are licensed and insured
2. Choosing Based on Price Alone
While it’s natural to compare quotes, selecting the lowest price can often mean sacrificing quality. Some installers cut corners by using poor-quality materials, rushing the process, or skipping essential preparation steps.
What to do:
- Request a detailed quote with material and labor breakdowns
- Consider value, not just price
- Ask about warranty and after-service
3. Ignoring Reviews and References
Customer reviews provide real insight into an installer’s reliability, professionalism, and work quality. Skipping this research step can lead to avoidable disappointments.
What to do:
- Read reviews on Google, Houzz, and other platforms
- Ask for 2–3 references from recent clients
- Look for recurring patterns in feedback (positive or negative)
4. Not Visiting the Showroom or Fabrication Facility
Seeing the materials in person and understanding how the fabrication is done gives you confidence in both the product and the team. Some installers outsource work without transparency.
What to do:
- Schedule a visit to the showroom or shop
- Ask who fabricates the stone—are they in-house or subcontracted?
- View slabs and edge options before finalizing
5. Skipping the Contract and Details
Verbal agreements are risky in custom projects. A detailed contract protects both you and the installer, ensuring that everything agreed upon is clearly documented.
What to do:
- Ensure the contract includes scope, timeline, payment schedule, and warranty
- Confirm the type of stone, edge profile, and finish in writing
- Avoid vague or incomplete documentation
Final Tip: Work With a Specialized Team
When it comes to custom stone surfaces, working with a dedicated fabricator-installer like Granite Arts Inc ensures full control over quality and execution.
Our in-house team handles every stage — from selection to installation — with transparency, expertise, and precision.
Ready to get started? Contact us today to schedule a consultation.
Granite Arts Inc | Trusted Stone Fabrication and Installation Across Massachusetts
